Please read each section carefully.
QuestionsHeal, Inc. ("QuestionsHeal," "we," or "the Platform") provides an AI-assisted dialogue experience based on a structured conversational methodology. QuestionsHeal is not a licensed medical provider, mental health provider, therapist, counselor, psychologist, or psychiatrist. Nothing that occurs on this Platform constitutes medical advice, mental health treatment, psychotherapy, diagnosis, or the practice of medicine in any form.
This Platform is not designed to respond to medical or psychiatric emergencies. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately. If you are in mental health crisis or having thoughts of suicide or self-harm, contact the 988 Suicide and Crisis Lifeline by calling or texting 988, or text HOME to 741741 to reach the Crisis Text Line. Do not use this Platform as a substitute for emergency care.
Your use of this Platform does not create a provider-patient, therapist-client, or any other professional relationship between you and QuestionsHeal, Inc., its founders, collaborators, employees, or contractors. Any information you share is used solely to guide the conversational experience and is not reviewed by a licensed clinician in real time.
You acknowledge that engaging in reflective dialogue about personal, emotional, psychological, or health-related topics may be emotionally activating. You voluntarily assume any and all risks associated with your participation, including emotional discomfort, psychological activation, or the surfacing of difficult memories or beliefs. QuestionsHeal, Inc. expressly disclaims liability for any emotional, psychological, or physical reaction arising from your use of the Platform.
If you have been diagnosed with or are currently experiencing a serious medical condition, including but not limited to cardiovascular disease, congestive heart failure, severe hypertension, cancer, diabetes, kidney disease, severe respiratory illness, active psychiatric illness, eating disorder, or any condition requiring ongoing medical management, you are strongly advised to consult your treating physician before using this Platform. By proceeding, you represent that you are medically stable and that your participation has been cleared by or does not require clearance from your physician. QuestionsHeal, Inc. bears no responsibility for any health event, complication, or deterioration that occurs in connection with your use of the Platform.
If at any point during a session you disclose information suggesting that you or another person may be in imminent danger — including suicidal intent, intent to harm another person, or acute medical emergency — the Platform will suspend the session and direct you to appropriate emergency resources. In cases where there is a credible threat of imminent harm to an identifiable third party, QuestionsHeal, Inc. reserves the right to disclose relevant information to appropriate authorities in accordance with applicable law.
TO THE FULLEST EXTENT PERMITTED BY LAW, QUESTIONSHEAL, INC., ITS OFFICERS, FOUNDERS, EMPLOYEES, CONTRACTORS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM, INCLUDING BUT NOT LIMITED TO EMOTIONAL DISTRESS, PSYCHOLOGICAL HARM, PHYSICAL HARM, OR DEATH, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND REGARDLESS OF WHETHER QUESTIONSHEAL WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
This Agreement shall be governed by the laws of the State of Tennessee without regard to conflict-of-law principles. Any dispute arising out of or relating to your use of the Platform shall be resolved by binding arbitration in Unicoi County, Tennessee, under the rules of the American Arbitration Association, and you waive any right to a jury trial or participation in a class action.
By using QuestionsHeal, you confirm all of the following:
Your session data and personal reflections are treated with the highest level of confidentiality. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your data.
We reserve the right to update these Terms of Engagement & Informed Consent at any time. Continued use of QuestionsHeal after changes are posted constitutes acceptance of the revised terms.